Refund policy
Return & Refund Policy
At Sleek Collective, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
1. Return Period
Returns can be requested within 7 days of receiving your order.
2. Return Eligibility
Items must be:
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Unused and unworn
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In their original packaging
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Accompanied by proof of purchase
3. Non-Returnable Items
The following items cannot be returned:
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Sale or clearance items
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Customized or personalized jewelry
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Earrings (unless damaged or incorrect)
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement, exchange, or refund after review.
5. Refunds
Once your return is received and approved, your refund will be processed within 7–10 business days using the original payment method or bank transfer for Cash on Delivery orders.
6. Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
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Original shipping charges are non-refundable.
7. Return Process
Please contact our support team before returning any item. Returns sent without prior approval may not be accepted.
For any questions regarding returns or refunds, feel free to contact our customer support team.