Frequently Asked Questions (FAQs)
Orders & Shopping
Q1. How do I place an order?
Simply browse our website, select your desired products, and proceed to checkout. Once payment is completed, you will receive an order confirmation email.
Q2. Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations are only possible shortly after placing your order. Be sure to get in touch with us immediately at support@sleekcollective.shop
Q3. What if an item is out of stock?
If a product becomes unavailable after your order is placed, we will notify you and offer a suitable solution such as a refund or replacement.
Payments
Q4. What payment methods do you accept?
We accept Cash On Delivery (COD) as well as online payment (Bank transfer , Wallet transfer like Easypesa, Jazz Cash, Nayapay, Sadapay).
Shipping & Delivery
Q7. Do you ship internationally?
No. We currently ship only within the Pakistan.
Q8. How long does delivery take?
Order Cut-Off Time: 5:00 PM (PKT)
Processing Time: Same day or next business day
Estimated Delivery Time: Within 3 business days
Q9. Will I receive tracking information?
Yes. Tracking details are provided within 24 hours after your order is shipped.
Returns & Refunds
Q11. What is your return policy?
You may request a return within 30 days of delivery, provided items are unused and in original packaging.
Q12. Who pays for return shipping?
Customers are responsible for return shipping costs.
Q13. How long do refunds take?
Approved refunds are processed within 10 business days after inspection.
Q14. What if I receive a damaged or wrong item?
Please contact us within 48 hours with photos or videos. We will offer a replacement or full refund after review.
Order Issues
Q15. What should I do if my order is delayed?
If your order is delayed, please allow 3 days from shipment before reporting it. Contact support if needed.